VDropify Refund Policy

Last Updated: June 19, 2026

This Refund Policy explains how refunds are handled for subscriptions, platform services, and purchases made through stores powered by VDropify, operated by Vetro Tech ("VDropify," "we," "us," or "our").

By using VDropify services, you agree to this Refund Policy.

1. Subscription Refunds

New paid subscriptions to VDropify may be eligible for a refund within seven (7) calendar days of the original purchase date. This applies only to the first subscription purchase and does not apply to renewals. Refunds are issued to the original payment method.

2. AI Credits and Add-On Purchases

AI credits, one-time add-ons, and consumable services are non-refundable once consumed. Unused balances may be refunded at VDropify's discretion within seven (7) days of purchase where no usage has occurred.

3. Customer Purchases (Merchant Stores)

For purchases customers make from a VDropify-powered storefront, the refund handling depends on the merchant's payment mode:

• Merchant-processed orders — refunds are handled by the merchant under their own posted store policy. VDropify is not the seller of record and does not issue refunds for these transactions.
• Merchant of Record (MoR) orders — VDropify acts as the seller of record and may review, approve, partially approve, or reject refund requests in line with consumer-protection law, card-network rules, and this Policy.

4. Customer Refund Requests

Customers may request a refund through the storefront. Requests typically require:

• Order number and reason for the refund.
• Supporting evidence where relevant (photos, messages, tracking).
• Submission within the timeframe stated on the storefront or by law.

5. Merchant Review

Merchants are expected to review refund requests promptly. Where the merchant does not respond within the timeframe shown in their dashboard, or where evidence supports the customer, VDropify may escalate the request and decide it on the merchant's behalf for MoR transactions.

6. Platform Review for MoR Transactions

For MoR transactions, VDropify may independently review and decide refund requests to comply with applicable law, card-network rules, fraud-prevention policies, or this Refund Policy, even without merchant approval.

7. Partial and Full Refunds

Refunds may be issued in full or in part (for example, where only some items are returned or where shipping has been provided as promised). Original shipping fees may be non-refundable where the service was performed as described.

8. Delivery Confirmation and Refund Eligibility

Delivery confirmation — whether marked by the customer or automatically based on carrier tracking — may affect refund eligibility. Confirmed delivery does not eliminate the customer's rights under applicable consumer-protection law and does not by itself release held funds to the merchant.

9. Refund Recovery from Merchant Balances

For MoR transactions, where VDropify issues a refund or chargeback adjustment, VDropify may:

• Deduct the refunded amount and any associated fees from the merchant's available balance.
• Reverse pending balance entries tied to the refunded order.
• Recover negative balances from future sales or by other lawful means.
• Place the merchant under enhanced risk review.

10. Chargebacks

Chargebacks initiated through a customer's card issuer or payment provider are governed by that provider's rules. VDropify may debit the disputed amount and associated fees from the merchant's wallet pending resolution and may submit dispute responses on the merchant's behalf for MoR transactions.

11. Refund Abuse Prevention

VDropify monitors for patterns of refund abuse, including repeated frivolous claims, coordinated fraud, and use of refunds to obtain free goods. We may decline future refund requests, restrict customer accounts, hold or reverse merchant payouts linked to abusive activity, or terminate accounts found to be participating in or facilitating refund fraud.

12. Processing Times

Approved refunds are normally returned to the original payment method. Time to appear on a statement depends on the customer's bank or payment provider and may take several business days.

13. Non-Refundable Items

The following are generally non-refundable:

• Digital goods or services already delivered or consumed.
• Subscription renewals beyond the first-purchase window.
• Fees imposed by third-party payment processors that are not recoverable by VDropify.

14. Changes to This Policy

VDropify may update this Refund Policy from time to time. Updated versions will be posted on the website and become effective upon publication unless otherwise stated.

15. Contact Us

For refund-related questions, contact:

Vetro Tech
Email: support@vdropify.cc

By using VDropify, you acknowledge that you have read and agree to this Refund Policy.

See also our Terms of Service, Privacy Policy, and Merchant Agreement.